Customer Care

Contact us

You can contact Pourquoi Pas by any of the following methods:


Post: Pourquoi Pas Designs Ltd, 46 Cadogan Place, London, SW1X 9RU

Online: Send us feedback using the contact form.




Royal Mail Standard Delivery will take within 3-5 Business Days – £5.00
Next Day/ Express Delivery (Business Days Only), (order before 2pm) – £7.50 Same Day Delivery (London/ Business Days Only), (order before 1pm)


DHL Standard Delivery will take within 5-10 business days – £15.00

DHL Express Delivery will take within 3-7 business days – £25.00

United States and Canada

DHL Standard Delivery will take within 3-5 business days – £25.00


DHL Standard Delivery will take within 3-8 business days – £25.00



You may return your purchased item(s) for an exchange or refund within 14 days of receiving it by sending the item(s) back to us at the address listed below. Please use the returns label supplied in your package, and include your dispatch note marked with the items being returned.

In addition, if you are a UK or EU consumer, you have the legal right to cancel your entire order within 14 days following the date on which you, or a third party other than the carrier and indicated by you, takes physical possession of the goods. If you exercise your right to cancel and return the goods to us with 14 days from the date on which you exercise your right to cancel, we will reimburse you the cost of the goods together minus our standard delivery charges.

We can exchange items for a different size or colour only. If you want a different item, please place a new order. If your requested replacement item is out of stock in the size or colour you have requested, a refund will be processed instead. If the price of the replacement item is different from the price of your original product, we will apply a credit, or contact you to obtain the additional payment as appropriate.

Please take care not to damage, scratch or mark any delicate goods or leather items when examining them.

All items should be wrapped carefully, in their original protective packaging where possible, to prevent damage during return shipping. Pourquoi-pas does not accept responsibility for any damage to which occurs during return shipping.

All items must be returned unused and in a fully resalable condition, with swing tags attached if possible. Pourquoi-pas reserves the right to deduct amounts from refunds, up to the full value, or refuse an exchange where unwanted items show signs of unreasonable handling or use and are deemed not to be resalable.

Please send all returns to the following address:

RETURNS DEPARTMENT, Pourquoi-pas Designs Ltd, 46 Cadogan Place, London, SW1X 9RU, UK
using the returns label supplied in your package and including your dispatch note marked with the items returned and indicating whether you would like a refund or exchange.

Returns will be processed within 7 to 10 days, although this may vary during busy periods, including sale periods. You will receive a confirmation email once your return has been processed. We will endeavor to process your refund as quickly as possible, however, please allow up to 14 days after returning your items for refunds to appear in your account. Refunds are always credited to the original method of payment.

You will need to cover the return postage costs unless the item is faulty or not as described. Faulty and incorrectly described items can be returned free of charge by contacting customer service. You can return your order using any postage service. However, we do not accept responsibility for items that fail to reach our distribution Centre; therefore, you may wish to send their parcel via a registered trackable service.


Size Guide

Download our sizing guide (PDF).